Logistics Tablet Maintenance Requests
- Julie Doyle-Whitelock (Deactivated)
Requests View
The Requests view displays the current maintenance requests and individual maintenance request items for the currently selected job. Maintenance requests and maintenance request items are created in Framework ECM and synchronised to the Tablet PC. Inspection items assigned by the on-site maintenance inspector will also be displayed in the Request Items list.
Example: Let's say a client has a leaking toilet in her ensuite. The client calls the office to report the issue and the office administrator enters the details on the Maintenance Requests screen in Framework ECM. Once the Tablet PC has been synchronised with the office, the request and item(s) will be visible on the Requests view.
Maintenance Requests List
Provides a list of maintenance requests raised against the job.
Column | Description |
|---|---|
# | Internal maintenance request identification number. |
Raised | Date the maintenance request was raised. |
Type | Type of warranty. |
Inspection | Date the inspection occurred. |
Start | Date the maintenance request was started. |
Complete | Date the maintenance request was completed. |
Signed Off | Date the maintenance request was signed off. |
Supervisor | Supervisor assigned to the maintenance request. |
Administrator | Administrator assigned to the maintenance request. |
Request Items List
Provides a list of maintenance request items for a maintenance request raised against the job.
Column | Description |
|---|---|
# | Internal maintenance request item identification number. |
Original Supplier | Entity that supplied the original item. |
Maint. Supplier | Entity performing the maintenance request item. |
Ordered | Date the maintenance request item was ordered. |
Received | Date the maintenance request item was received. |
Signed Off | Date the maintenance request item was signed off. |
Notes | Notes relating to the maintenance request item. |
Procedures
Viewing A Maintenance Request
Allows maintenance inspectors to view information about a maintenance request.
- From the Maintenance Requests list, tap a request. The Maintenance Request dialog will be displayed.
- After viewing, tap Close.
Viewing A Maintenance Item
Allows maintenance inspectors to view information about a maintenance request item.
- From the Maintenance Requests list, tap a request. The Maintenance Items list will be updated.
- From the Request Items list, tap an item. The Request Item dialog will be displayed.
- After viewing, tap Close.
Maintenance Request Dialog
This dialog is used to view the details of a maintenance request. The dialog is for viewing purposes only and cannot be edited.
General Group
Field | Description |
|---|---|
Internal ID Number | Internally generated maintenance request number. |
Public To Client? | Availability of the maintenance details to the client. |
Administrator | Administrator allocated to the maintenance request. |
Manager | Manager allocated to the maintenance request. |
Supervisor | Supervisor allocated to the maintenance request. |
Warranty Type | Type of warranty associated with the maintenance request. |
Raised Group
Field | Description |
|---|---|
Raised | Date the maintenance request was raised. |
Inspection Group
Field | Description |
|---|---|
Required? | Inspection required status. |
Current Appointment | Date of the current appointment. |
Inspector | Inspector allocated to the current inspection diary entry. |
Complete | Date the inspection was completed. |
Start Group
Field | Description |
|---|---|
Start | Date the work started. |
Complete Group
Field | Description |
|---|---|
Percentage | Percentage of the request activity complete. |
Weeks At This % | Number of weeks at the above percentage. |
Manual Forecast | Estimated date of completion. |
Actual | Actual date of completion. |
Signed Off | Date the request was signed off. |
Cost Group
Field | Description |
|---|---|
Forecast Total | Expected cost to complete the request requirements. |
Enterprise | Expected cost to be outlaid by the company. |
Charge Back | Amount expected to be claimed back from the original supplier/trade. |
Total | Calculated total of the Enterprise and Charge Back values. |
Variance (From F'cast) | Calculation of the difference between the Forecast Total and the Total. |
Notes Group
Notes relating to the maintenance request.
Maintenance Item Dialog
This dialog is used to view the details of a maintenance item. The dialog is for viewing purposes only and cannot be edited.
Maintenance Item Group
Field | Description |
|---|---|
Internal ID Number | Internally generated maintenance request item number. |
Public to Client | Availability of the maintenance details to the client. |
Item Category | Category of the maintenance request item. |
Ordered | Date the maintenance request item was ordered. |
Start | Date the maintenance request item was started. |
Complete | Date the maintenance request item was completed. |
Received | Date the maintenance request item was received. |
Signed Off | Date the maintenance request item was signed off. |
Labour/Supplier Role Group
Field | Description |
|---|---|
Labour/Supplier Role | Role from which the supplier will be selected. |
Original Supplier Group
Field | Description |
|---|---|
Company | Third party company that originally supplied the item. |
Contact Person | Contact person from the third party company that originally supplied the item. |
Original Supplier Notes | Free text area for notes regarding the original supplier. |
Maintenance Supplier Group
Field | Description |
|---|---|
Company | Third party company assigned to supply maintenance for the item. |
Contact Person | Contact person from the third party company assigned to supply maintenance for the item. |
Company Notes | Free text area for notes regarding the maintenance supplier. |
Cost Group
Field | Description |
|---|---|
Forecast Total | Expected cost to complete the request requirements. |
Enterprise | Expected cost to be outlaid by the company. |
Charge Back | Amount expected to be claimed back from the original supplier/trade. |
Total | Calculated total of the Enterprise and Charge Back values. |
Variance (From F'Cast) | Calculation of the difference between the Forecast Total and the Total. |
Notes Group
Notes relating to the maintenance request item.