SupplierConnect Cloud Portal - On Premise Replacement
- Matthew Garrett
- Sam Pitts
Article Index
Overview
The SupplierConnect functionality for Framework has been reworked, and the on-premise web portal functionality has been deprecated.
Notifications issued from the Framework software will work via the Cloud, and Outlook will no longer be used for issuing notifications.
The SupplierConnect process will feel familiar to existing users, with improvements included to give greater visibility over notifications and responses made by suppliers/trades.
Functionality Delivered
No changes have been made to the process of issuing notifications from Logistics Tablet or Framework ECM.
A user can still send attachments and add additional instructions in their notification wizard dialog.
When a notification is sent from a tablet device, it will issue an email to the supplier, which will contain a web link.
A supplier will still access and provide a response, as they would for the on-premise SupplierConnect sites now.
Email templates have been standardised, and all suppliers will receive the same email format.
Call Up Emails
Reschedule Emails
Call Off Emails
SupplierConnect Web Portal Functionality
For customers using the SupplyChain and other cloud products, additional information will become available on the web portal, such as a direct link to SupplyChain for PO information.
Providing a response to a notification requires selecting the Accept or Decline buttons under the “Notification Response” heading.
The following can be entered when accepting/declining a notification:
1. Request email receipt / add alternate email for receipt email
2. Notes to requester (which will be visible to the supervisor)
For an acceptance, no further detail is required to be added, and the accept option can be chosen.
If the supplier declining the schedule request, a note MUST be entered before the decline option is select.
A receipt will be emailed to the supervisor (and the supplier, if they select the receipt option) upon completion of an action.
Changes to Notifications Screen - Logistics Tablet
The Notifications monitoring screen has been amended to include additional information.
This includes setting the “Status” as the notes that had been added to the web portal, such as the revised availability of a supplier.
The full note can be made available by hovering the status (as per the below screenshot).
A new filter of “Issues” has been added to this screen, which includes where a notification was not able to be sent.
This will also be visible inside Logistics Tablet/ECM views by use of an orange exclamation mark.
Resending/Retrying Issue Notifications
If a notification fails to send and an issue icon appears against a task, a supervisor/office user can retry to send the notification again.
This will send the same information (retry) to create a schedule request on the web portal.
To do this, in Logistics Tablet, tap the Called date which will open the notification wizard dialog.
From the dialog, select the “Re-send the notification(s) for this item” option, and press Next to finalise this.
Changes to Framework ECM - Cloud Connector
The newest version of Framework will require a Cloud Connector to be installed as an IIS Site, to handle the sending and receiving of notification data.
A new icon is available on the status bar to indicate the current status of the Cloud Connector (active/issue).
When active, it will appear when hovered with a tooltip “Cloud Connector: Active”.
If there is an issue with the Cloud Connector, the icon will flash red, and the icon will become clickable, which will present a dialog to the user.
This dialog will contain an informational message about what to do if this appears for you, as well as the last update date/time of the connector.
Note that this will continue to appear as flashing until the issue has been resolved.
Additional information about the Cloud Connector Solution can be found on the installation/configuration page.