Requests View
The Requests view displays the current maintenance requests and individual maintenance request items for the currently selected job. Maintenance requests and maintenance request items are created in Framework ECM and synchronised to the Tablet PC. Inspection items assigned by the on-site maintenance inspector will also be displayed in the Request Items list.
Example: Let's say a client has a leaking toilet in her ensuite. The client calls the office to report the issue and the office administrator enters the details on the Maintenance Requests screen in Framework ECM. Once the Tablet PC has been synchronised with the office, the request and item(s) will be visible on the Requests view.
Maintenance Requests List
Provides a list of maintenance requests raised against the job.
Column | Description |
|---|---|
# | Internal maintenance request identification number. |
Raised | Date the maintenance request was raised. |
Type | Type of warranty. |
Inspection | Date the inspection occurred. |
Start | Date the maintenance request was started. |
Complete | Date the maintenance request was completed. |
Signed Off | Date the maintenance request was signed off. |
Supervisor | Supervisor assigned to the maintenance request. |
Administrator | Administrator assigned to the maintenance request. |
Request Items List
Provides a list of maintenance request items for a maintenance request raised against the job.
Column | Description |
|---|---|
# | Internal maintenance request item identification number. |
Original Supplier | Entity that supplied the original item. |
Maint. Supplier | Entity performing the maintenance request item. |
Ordered | Date the maintenance request item was ordered. |
Received | Date the maintenance request item was received. |
Signed Off | Date the maintenance request item was signed off. |
Notes | Notes relating to the maintenance request item. |
Procedures
Viewing A Maintenance Request
Allows maintenance inspectors to view information about a maintenance request.
- From the Maintenance Requests list, tap a request. The Maintenance Request dialog will be displayed.
- After viewing, tap Close.
Viewing A Maintenance Item
Allows maintenance inspectors to view information about a maintenance request item.
- From the Maintenance Requests list, tap a request. The Maintenance Items list will be updated.
- From the Request Items list, tap an item. The Request Item dialog will be displayed.
- After viewing, tap Close.