Creating a New Client
Return to Client & Contact Management
A new client is entered into Framework ECM via the New Client Wizard. The wizard is used to capture key information about the new client, including job, land, sale, marketing, and file information.
A new client is an entity that is entered into Framework ECM. A job does not have to be associated with the client, although job information may be entered here. Land must be entered for a new client.
Creating a new client from the Production Management module requires information to be entered across all six tabs. Creating a client from the Client & Contact Management module, users will not be able to enter information on the Job and Sale tabs.
Article Index
New Client Wizard
New Client Dialog - Client Tab
The Client tab is used to enter personal information about the client, including their name, contact details, and current address.
After creating a new client, this information can be modified on the Client Overview and Client Contacts screens.
Client Group
Field | Description |
---|---|
Number | Internally generated number. This can be manually changed from the default to any free-text value. |
Full Name | Full name of the client. Click the Full Name copy button to copy the information entered on the Simple tab or manually enter a full name. |
Salutation | Salutation of the client. Click the Salutation copy button to copy the information entered on the Simple tab or manually enter a salutation. |
Report/Search Name | Surname(s) of the client. Click the Report/Search Name copy button to copy the information entered on the Simple tab or manually enter a report/search name. |
Client Type | Type of client. Click the Client Type popup button to select. Standard selections include:
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Priority | Priority assigned to the client. Click the Priority popup button to select. Standard selections include:
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Address Group
Field | Description |
---|---|
Custom Address Format? | Is the address for the client a custom address? ExampleInternational address.
When a custom address is selected, the following fields are replaced with the Custom field: |
Street Number | Street number for the correspondence address. |
Street Name | Street name for the correspondence address.
|
Suburb | Australian suburb for the correspondence address. Click the Suburb popup button to select. Once selected, the State and Postcode fields will be automatically populated. |
State | Australian state for the correspondence address. This will be automatically populated once the suburb has been selected. This field is locked and cannot be edited. |
Postcode/Map Ref. | Postcode: Australian postcode for the correspondence address. This will be automatically populated once the suburb has been selected. This field is locked and cannot be edited. Map Ref.: Map reference for the correspondence address. |
Specification Group
Field | Description |
---|---|
Enterprise | Enterprise to which the client belongs. This field is locked and cannot be edited. |
Division | Division to which the client belongs. This field is locked and cannot be edited. |
Region | Region to which the client belongs. This field is locked and cannot be edited. |
Region/Division | Region/division to which the client belongs. This field is locked and cannot be edited. |
Accounts Company | Accounts company allocated to the client file. This refers to the company to which funds are paid. Click the Accounts Company popup button to select. |
Owner User | Framework user who owns the client. Click the Owner User popup button to select. |
Stock Holding Client? | Is the client a stock holding client only?
|
External System Links Group
Field | Description |
---|---|
Accounts Reference | Reference to this client from a third party software package. |
Client Notes Group
Free text area for notes regarding the client.
Simple/Advanced Tabs
Simple Tab
Allows users to create one or two client contacts when setting up the initial job. By default, the contact on the left will be set as the primary contact.
Advanced Tab
Allows users to create more than two contacts when creating the initial job.
The following buttons are available on the Advanced tab:
Button | Description |
---|---|
Click to set the selected contact as the primary contact. The Primary column details will be updated. | |
Click to create a new contact. The Select Entity dialog will be displayed. | |
Click to edit the selected contact from the Contacts list. | |
Click to delete the selected contact from the Contacts list. |
Buttons
Button | Description |
---|---|
Click to import client details that have been captured in Framework Sales Advice Management or Framework Client Relationship Management. The Select Client Import Source dialog will be displayed. |
New Client Dialog - Marketing Tab
The Marketing tab is used to record information about the sale, including sales appointments, referrals, and purchase preferences.
Sales Lead Group
Field | Description |
---|---|
Captured Date | Date the sales lead was captured. |
Captured Time | Time the sales lead was captured. |
Captured By/Operator | The salesperson who captured the sales lead. Click the Captured By/Operator popup button to select. |
Operator Notes | A free text area for notes regarding the sales lead. |
Sales Introduction Group
Field | Description |
---|---|
First Appointment | Date of the first sales introduction appointment. This field is locked and cannot be edited. |
Appointment Count | The number of appointments created. This field is locked and cannot be edited. |
Current Appointment | Date of the current sales introduction appointment. Click the Current Appointment popup button to create a sales appointment. |
Consultant | Consultant allocated to the current appointment. This field is locked and cannot be edited. |
Referral Group
Field | Description |
---|---|
Company | Third-party referral company by which the sales lead was created. Click the Company popup button to select. |
Contact/Context | Third-party referral company contact by which the sales lead was created. Click the Contact/Context popup button to select |
Referral Source Notes | A free text area for notes regarding the referral. |
Promotion | Promotion associated with the sales lead. Click the Promotion popup button to select. |
Method | Referral method by which the sales lead was created. Click the Method popup button to select. |
Preferred Location Group
Field | Description |
---|---|
Preferred Suburb | The preferred suburb in which the client would like to live. Click the Preferred Suburb popup button to select. |
Preferred Estate | Preferred estate in which the client would like to live. Click the Preferred Estate popup button to select. |
Land Selected? | Does the client have land on which to build?
|
Anticipated Sale Group
Field | Description |
---|---|
House Price | Anticipated house price budget. |
Land Price | Anticipated land price budget. |
Total Price | Anticipated house and land price budget. |
Deposit Required | Anticipated deposit required. |
Current Client Funds | Current funds the client has available for the purchase of a house or land. |
New Client Dialog - File Tab
The File tab is used to enter details about the file. The file is the land that the job (or house) is built on.
File Group
Field | Description |
---|---|
Number | The number of the file. Internally generated number. This can be manually entered by clicking the Enter File Number button. |
Created | Date the file was created. The default is today's date. |
Physical File? | Is there a physical file associated with the file?
|
Unit Development? | Is the job a unit development?
|
Dwelling Count | The number of dwellings contained in the file. |
File Notes | A free text area for notes regarding the file. |
Specification Group
Field | Description |
---|---|
Accounts Company | Accounts company allocated to the file. This refers to the company to which funds are paid. Click the Accounts Company popup button to select. |
Team | The team allocated to the file. Click the Team popup button to select. |
External System Links Group
Field | Description |
---|---|
Accounts Reference | Reference to this file from a third party software package. |
New Client Dialog - Land Tab
The Land tab is used to enter or select land for the new job.
When a job has a Sale Type of Order, details of the client's land must be entered directly into the right side of the dialog. When the Sale Type is not Order (e.g., Display, House & Land, Land Sale Only, Spec Homes, etc.), then available land must be assigned to the job using the Select Land popup button.
File Sale Type Group
Field | Description |
---|---|
Sale Type | Sale type allocated to the client file. Click the Sale Type popup button to select. |
Select Land | Land selection option. If the sale type does not require enterprise land, then this option is not applicable, and the field is locked. If the sale type requires enterprise land, click the Select Land popup button to select. |
Land Address Group
Field | Description |
---|---|
Lot Number | Lot number for the land on which the house will be built. |
Street Number | The street number for the land on which the house will be built. |
Street Name | The street name for the land on which the house will be built. |
Suburb | Australian suburb for the land address. Click the Suburb popup button to select. Once selected, the State and Postcode fields will be automatically populated. |
State | Australian state for the land address. This will be automatically populated once the suburb has been selected. This field is locked and cannot be edited. |
Postcode/Map Ref. | Postcode: Postcode for the land address. This will be automatically populated once the suburb has been selected. This field is locked and cannot be edited. Map Ref.: Map reference for the land address. |
Specification Group
Field | Description |
---|---|
Accounts Company | Accounts company allocated to the land. This refers to the company to which funds are paid. Click the Accounts Company popup button to select. |
Team | Team to which the land belongs. Click the Team popup button to select. |
Details Group
Field | Description |
---|---|
Area/Frontage | Area: Size of the land (m2) on which the house will be built. Frontage: Street frontage of the land (m2) on which the house will be built. |
Easement? | Does the land include an easement?
|
Estate Group
Field | Description |
---|---|
Name | Name of the estate on which the land is located. Click the Name popup button to select. |
Stage | Stage of the estate on which is the land is located. Click the Stage popup button to select. |
Municipality Group
Field | Description |
---|---|
Council | Name of the council on which the land is located. Click the Council popup button to select. |
Contact Person | Council contact for the land. Click the Contact Person popup button to select. |
Council Notes | A free text area for notes regarding the council. |
Availability Group
Field | Description |
---|---|
Title Office Release | Date the title office released the land for sale. |
Available for Sale? | Is the land available for sale?
|
Settlement Group
Field | Description |
---|---|
Manual Forecast | Manual Forecast: Date when the client is scheduled to settle on the land. Actual: Date the client settled on the land. |
External System Links Group
Field | Description |
---|---|
Accounts Reference | Reference to this land from a third party software package. |
New Client Dialog - Job Tab
The Job tab is used to enter information specific to the client's job, including the house package and the job priority.
Product information about the job can either be customised or predetermined using a standard house package.
General Group
Field | Description |
---|---|
Job Number | Number of the job. Internally generated number. This can be manually entered by clicking theEnter Job Number button. |
Job Type | Type of job being constructed. Click the Job Type popup button to select. Example: Englobo Land Job, Estate Job, Estate Stage Job, Single Lot - Land Only Job, Single Lot - Land & Building(s). |
Job Name/Title | Name for the job, if it is to be identifiable by something other than the address. |
Job Description | Description of the job. |
Reference (Client Job #) | External system client job number reference. |
Reference (Client PO #) | External system client purchase order number reference. |
Specification Group
Field | Description |
---|---|
Sale Type | Sale type for the job. Click the Sale Type popup button to select.
|
Administration Team | Administration team allocated to the job. Click the Administration Team popup button to select. |
Construction Team | Construction team allocated to the job. Click the Construction Team popup button to select. |
Context Identification | An extra identifier, if required. Context identifiers allows another level of grouping within a region/division. Click the Context Identifier popup button to select. |
Accounts Company | Accounts company allocated to the job. This refers to the company to which funds are paid. Click the Accounts Company popup button to select. |
Owner User | Framework user who owns the client. Click the Owner User popup button to select. |
Status Group
Field | Description |
---|---|
Tranche | Tranche to which the job belongs. A tranche is a selection of jobs within a construction group. Click the Tranche popup button to select.
|
Priority | Priority assigned to the job. Click the Priority popup button to select. Standard selections include:
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House Package Group
Field | Description |
---|---|
Package | House package allocated to the job. Click the Package popup button to select.
|
Promotion | Promotion allocated to the job. Click the Promotion popup button to select. |
Product | Product allocated to the job. Click the Product popup button to select. |
Class | House class allocated to the job. Click the Class popup button to select. |
Type | House type allocated to the job. Click the Type popup button to select. |
Facade | Facade allocated to the job. Click the Facade popup button to select. |
Series | House series allocated to the job. Click the Series popup button to select. |
Siting | House siting allocated to the job. Click the Siting popup button to select. |
Elevation | House elevation allocated to the job. Click the Elevation popup button to select. |
House Pricing Group
Field | Description |
---|---|
Base House Price | Base house price. |
VPB Version | Variation price book allocated to the job. Click the VPB Version popup button to select. |
VPB Area | Variation price book area allocated to the job. Click the VPB Area popup button to select. |
Inclusions Template | Inclusions template linked to the job. Click the Inclusions Template popup button to select. |
Baseline Admin Complete | Baseline forecast date. This date forecasts when the job will be ready to go to site. |
Contract Group
Field | Description |
---|---|
Contract Number | Number of the contract. |
Custom GST?/Rate | Custom GST?: Is the GST rate a customised value?
Rate: Customised GST percentage value. |
Amount (ex GST) | Contract value excluding GST. |
Amount (GST) | GST value of the contract. The amount is calculated from either the Amount (ex GST) orAmount (inc GST) values, based on the Rate selection. |
Amount (inc GST) | Contract value including GST. |
Work Flow Group
Field | Description |
---|---|
Sales (Pre Admin) Comp. | Forecast: Forecast completion date of the sales stage. Actual: Actual completion date of the sales stage. |
Admin Complete | Forecast: Forecast completion date of the administration (pre-site) stage. Actual: Actual completion date of the administration (pre-site) stage. |
Constr. Complete | Forecast: Forecast completion date of the construction stage. Actual: Actual completion date of the construction stage. |
External System Links Group
Field | Description |
---|---|
Job PKID | Primary key ID for the job that is used internally for references to the database. This field is locked and cannot be edited. |
BOQ Reference | Bill Of Quantities (BOQ) reference in an estimating system for the job. Click theBOQ Reference copy button to copy the Job Number field or manually enter a BOQ reference. |
Accounts Reference | Reference to this job from a third party software package. Click the Accounts Reference copy button to copy the Job Number field or manually enter an accounts reference. |
Linked Files Group
Field | Description |
---|---|
Custom Folder? | Will the linked files be located in a custom folder?
|
Folder Name | Location of the job linked files. Click the Folder Name popup button to select. |
Job Notes Group
Free text area for notes regarding the job.
New Client Dialog - Job Sale Tab
The Sale tab is used to enter information specific to the sale, including salesperson information and the initial deposit details.
Tip: After creating a new client, this information can be modified on the Pre-Administration Overview and Building Contract Deposit screens.
General Group
Field | Description |
---|---|
Primary Salesperson | Primary salesperson for the job. Click the Primary Salesperson popup button to select. |
Location | Location where the job was sold. Click the Location popup button to select. |
Second Salesperson Group
Field | Description |
---|---|
Salesperson | Secondary salesperson for the job. Click the Salesperson popup button to select. |
Location | Location where the job was sold. Click the Location popup button to select. |
Sale Reported Group
Field | Description |
---|---|
Sale Reported | Date the sale was reported. |
Initial Deposit Group
Field | Description |
---|---|
Method | Payment method for the deposit. Click the Method popup button to select. Example: EFTPOS, Cheque, etc. |
Received | Date the office received the deposit. |
Banked | Date the office banked the deposit. |
Account | Account in to which the deposit will be banked. Click the Account popup button to select. |
Receipt | Receipt number of the deposit. |
Amount | Deposit amount. |
Method Details | Free text area for notes regarding the deposit. |
Notes Group
Free text area for notes regarding the sale.