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When an incident is raised, it has a status of Open.  All staff with a Safety Administrator role will receive a notification that an incident has been reported.  You can see in the recipient's list who has read the notification. |
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In the incident , screen expand the Tasks accordion to Raise a Task.  |
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When a task has been raised against an incident, the status changes to In Progress.  |
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When the person who the task is assigned to logs into the Safety portal, they will see the task in the Activities > Tasks screen.  When they open the task, they will see the details.  When they click on Start the status of the task changes to Started;  When they have finished the task, they click on the Complete button. If the task was marked as requiring sign off the status updates to Awaiting Sign-Off, otherwise it goes to complete.  The person who allocated the task will receive a notification that the task is awaiting sign off;  When the user opens the task, they will see the Sign Off button.  The task is then Complete.  |
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When there are no tasks left open against an incident, you will be able to mark it as resolved.  |