You may encounter an issue occasionally where the same item appears multiple times on a Sales Quote in SAM.
This issue is caused by the incorrect set up of the salesperson in question where the Salesperson In Framework field is set to Not Applicable
Below are instructions to resolve the issue:
- Open Framework Sales Advice Management
- Navigate to File>LAN Synchronise...
- Navigate to the Administration tab and select the relevant Salesperson under Sales Advice users
- Click the drop down next to Salesperson In Framework and select the relevant salesperson. ( In this case, CSG Group)
- Save and restart SAM