SMS Messages

The SMS Messages screen lists all the SMS messages that have been sent by all users, regardless of whether or not they were job specific.

SMS Messages in Framework are supported by the Perspective Gateway.

SMS Messages List

Column	Description
Created	Date and time the SMS was created. This column can be sorted by clicking the column heading.
Sent	Date and time the SMS was sent. Important: Sent refers only to the processing of the SMS message through Insula Gateway to the provider. It is not confirmation that the recipient has received the SMS.
Status	Current state or final outcome of the sent message. This includes: Ready To Send: The SMS is waiting for the Insula Gateway to process the message. Sent: The SMS has been processed and sent with no errors. Not Sent: Message Expired: The message will not be sent. The pathway was inactive for a time long enough to exceed the expiry time set in the preferences.
From	User who created the message.
To	Recipient(s) of the SMS. Note: Only the first recipient in the list will appear on the screen. Multiple recipients will be indicated by a + symbol and a number indicating the number of extra recipients.
Message	First characters of the SMS content.
Job #	Job Number associated with the message. Tip: To load the relevant job, highlight the message and click the Select button.

Procedures

Creating An SMS Message

SMS messages can be sent to custom recipients, client contacts, or Framework ECM entities. SMS messages can only be created to send, and then viewed. To maintain data integrity, sent SMS messages cannot be deleted.

SMS messages sent by the system are a one-way transmission only. There is no reply available to SMS messages sent in this way.

Click New. The New SMS dialog will be displayed.
Enter the details.
Click OK. The dialog will close and an SMS will be sent.

For full details of SMS Message creation, see Comments - Comment, SMS, Email