Changes to how incident notifications are sent
- Matthew Garrett
Article Index
Overview
The Perspective Platform 2023.4 publication brought a change to how Incident Notifications are sent. The reporting of incidents has been enhanced. They are no longer sent to Safety System Admins. They are instead sent to members of one of three new contact roles associated with the severity of the incident being raised (ie. Low, Medium, High).
Three new standard Safety roles have been added to the platform:
Onsite Safety - Notification - Incident: Low Severity
Onsite Safety - Notification - Incident: Medium Severity
Onsite Safety - Notification - Incident: High Severity
These roles are allocated to contacts in the normal way in Platform to determine what type of incidents they should be notified of.
The "Report Incident" (i.e. Add/new) page has been updated not to set/have a default Severity selected. The user must select the severity, and this is a validation requirement to save/report.
The incident notification email has been updated to include more content:
Incident Severity; Title; Reported by; Project; Organisation Involved; Supervisor.
Implementation
As soon as it is practical, you should allocate the new roles to the relevant people. If you need any assistance, then please submit a ticket to support@pstpf.com.au.