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Applies to Framework ECM 7.1.2010 onwards.

Problem

When adding an image via a dialog, such as Gallery, Entity, VPB Item, the following message may be produced:

Solution

This indicates that there are some specific dll files that are required for the installed environment. These are available from Insula’s FTP site.

  1. Go to ftp://ftp.insulagroup.com.au/Shared%20Applications/Core%20Components

  2. Select dotnetfx35.exe for download.

  3. In the downloaded location, click to execute.

  4. If requested to download and install additional files, select Yes.

  5. Depending on the environment, a restart may be required.

If this does not resolve the issue, please Contact Insula Software

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