Applies to Framework ECM 7.1.2010 onwards.
Problem
When adding an image via a dialog, such as Gallery, Entity, VPB Item, the following message may be produced:
Solution
This indicates that there are some specific dll files that are required for the installed environment. DotNet 3.5 needs to be installed. This is available from Insula’s FTP site for Workstation installs.
On a Server this will need to be added using Server Manager to add the DotNet 3.5 Feature
Go to ftp://ftp.insulagroup.com.au/Shared%20Applications/Core%20Components
Select dotnetfx35.exe for download.
In the downloaded location, click to execute.
If requested to download and install additional files, select Yes.
Depending on the environment, a restart may be required.
If this does not resolve the issue, please Contact Insula Software