Setting up an SMS Sender ID

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Overview

This article explains the process required to set up a specific Sender ID for Insula’s customers when sending SMS messages from our software products.

Insula will attempt to deliver messages with your Sender ID, where possible. Please note however, that we cannot guarantee that messages will be delivered using your specified Sender ID as it may be changed by carrier networks, with or without notice, resulting in a different Sender ID being used. This feature is offered on a best-effort basis – delivering your messages is our first priority.

We will require a letter/document on company letterhead from you.
This will be forwarded to our SMS/Telecommunications providers to support the Sender ID application process. Please note that approval of an application and the duration of the approval process is not controlled by Insula.

Restrictions

The length of the name cannot exceed 14 characters, and cannot include spaces.

Example

To whom it may concern,

Please accept this as a formal request to register and provision a SMS Sender ID for our company.

We are providing authority to Insula Group Pty Ltd (Insula) to make this request on our behalf, with their nominated SMS and telecommunication providers.

The intent of this request is that the Sender ID will be seen by SMS recipients of messages created by us from our use of Insula Software products.

Requested Sender ID: {eg. "INSULA"}

Our Details:

Trading Name:

Legal Name:

ABN: 

Email Domain: {eg. insulagroup.com.au}

Regards,

{Full Name}

{Position}

{email address}

{Phone number}