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New rules in ECM and CLT prevent claim items from being called off or multiple call records being created.

• Call off of a claim is allowed, with the following exceptions:

 Cannot call off if:

            a) it has an Actual complete date

            b) it’s not complete, has a Called For date, and the pref for raising claims from forecasts is true (as implemented for PCI/non-PCI)

            c) it doesn’t have a Called For date