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When an incident is raised, it has a status of Open.
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Refer to this article to see who will be notified of incidents.
Stage 2 -Raising a task
In the incident screen expand the Tasks accordion to Raise a Task.
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From within the task click Sign Off and optionally add a comment.
Stage 6 - Completing the incident
When all tasks raised on an incident are complete you can Resolve it.
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When there are no tasks left open against an incident, you will be able to mark it as resolved.  |