In some cases, users suggest they are unable to access Sales Advice, despite them being able to access Framework Ecm without any issue. The reason why users are unable to log in is because they have not yet been synchronised to Sales Advice. The below guide explores how to enable users to access Sales Advice, as well as how to set up users as a Salesperson properly. If you do not set up a user correctly, you may encounter this issue.
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| Recommendation: Ensure all users have exit from Sales Advice (SAM) before performing Synchronisations |
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