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• Prohibited conduct
• Duration and renewal
• Fees and account payments
• Suspension
• Billing disputes
• Direct Debit Agreement
  
  

OUR AGREEMENT

• Persons using Insula Software’s SMS services for any reason whatsoever bind themselves and agree to these terms and conditions.
• Should a User not agree to all the terms and conditions of this agreement or be unable to comply with these terms and conditions, the User should immediately cease using this service and/or terminate the registration process.

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• SMS rates are set at 0.19cents per message as at 1 October, 2013.
• Monthly account balance.  You agree to initially purchase credits to the value of $250.00 (1316 SMS messages).  Your account will be automatically topped up by direct debit when your credit balance reaches a minimum threshold of $100.00
• Payment failure. We will notify you if your payment failed. We will de-activate your account if you we do not receive payment within 4 days of notifying you of a payment failure.
• Outstanding amounts. If any amounts you owe us remain outstanding for a period of 30 days or longer, we will deem your account to be abandoned and reserve the right to close your account without further notice to you. You agree to forfeit all credits in your account on the date of closure due to non-payment.  Insula Software does not accept any liability for any loss and damages suffered by you or any third party due to the closure of your account for non-payment.
• Changes to fees. We may change fees at any time on notice to you.  Notice of fee changes will be given 3 months prior to the changes taking effect.

• Monitoring of your account. We reserve the right to monitor your use of our SMS service with regard to content for operational purposes.
• Breach. Should we become aware or reasonably suspect that you are in violation of any of our Terms, we reserve the right to terminate our services to you, to suspend your SMS account, and to retract the number assigned to you with immediate effect. Should we terminate our services to you as a result of your breach of our Terms, you will forfeit all monies paid to Insula Software to that date, including subscription fees and credits.

Billing disputes must be initiated within 90 days of invoice, by contacting us at accounts@insulagroup.com.au.  Refunds will be made in the form of a credit to your account and in no event shall there by any cash refunds.  Disputes which are not initiated within 90 days will not be entitled to any refunds.

Direct Debit Agreement

You request Insula Software, until further notice, to debit your account as described, any amounts which Insula Software may debit or charge you through the Insula Software Direct Debit Plan.

In proceeding with this application you accept and understand the terms and conditions of this Direct Debit Agreement and authorise the financial institution and Insula Software to direct debit your account via the Bulk Electronic Clearing System (BECS) in payment of our SMS service.

Terms and Conditions•             

• Should payments fall on a non-business day, payment will be deducted from your financial account or credit card on the next business day.

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• If at the time of processing, sufficient funds are not available, a dishonour fee on that payment may be charged by both your financial institution and Insula Software to cover reasonable administrative and processing costs.

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• Insula Software may discontinue your Direct Debit Plan if two consecutive payments are refused by your financial institution. You will then have to pay your account in full.

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• This service is not available on some passbook savings accounts.

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• Normal bank transaction fees, merchant service fees and Government taxes may apply.

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• If your bank details change at any time or you wish to alter your agreement, we require a new authority. To take effect, a new authority must be received three business days prior to the next payment.

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• To alter or terminate your agreement we require notification to be received three business days prior to the next payment.

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• All Insula Software Direct Debit Request forms and details will be held in a secure location and not given to any third party provider unless a valid claim is instigated and details are then provided to our sponsor financial institution.

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• Insula Software reserves the right to withdraw this product, stop or change individual payment plans at any time.  Insula Software will provide you with fourteen days prior notice of any changes. In the event of Insula Software ceasing to trade, all payment plans will be cancelled immediately and both you and your financial institution will be notified.

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• Should you require any assistance or dispute any agreement details, please contact Insula Software on (03) 8574 4800.

Privacy Policy

The personal information we ask you to supply is needed to set up your requested direct debit facility. A failure to provide this information will result in Insula Software being unable to complete your request. Your personal information will only be provided to other parties where necessary to provide services on behalf of Insula Software or otherwise as required by law.

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