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IT Support teams can monitor the status of sent communications via the Perspective Gateway Portal.
Please contact Insula Support for the correct URL for your Gateway Portal and the Contact Roles required to use it.
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Technical Details
The following provides technical detail on the implementation of these features.
Component | Polling | Action |
|---|---|---|
Outbound Schedule Request Monitoring | In Framework ECM (for all users) checks for failed requests occur every 5 minutes. | If any failed requests exist the Framework ECM user will be alerted via the flashing icon in the system tray. |
Cloud Connector Operation Monitoring | In Framework ECM (for all users) a check to confirm that the Cloud Connector is operating successfully occurs every 8 minutes. | If after 10 minutes (or more) the Cloud Connector has not successfully operated the Framework ECM user will be alerted via the flashing icon in the system tray. |