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To see the SMS option in the CRM submenu on the sidebar you need to set the following preference;

 

1) Select Security \ Preferences.

2) Select TFS Main Program \ Appearance \ CRM.

3) Click on Show on Sidebar -SMS?

4) Click Modify

5) Toggle the value to Yes by pressing the spacebar and click OK.

 

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To see the SMS option in the Tools menu on the sidebar you need to set the following preference;

Image Added

1) Select Security \ Preferences.

2) Select TFS Main Program \ Appearance \ Tools.

3) Click on Show on Sidebar -SMS?

4) Click Modify

5) Toggle the value to Yes by pressing the spacebar and click OK.