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Before you can utilise the functionality you will need to edit some Preference settings within the TFS Administration program
CRM - Show on Sidebar - SMS?
To see the SMS option in the CRM submenu on the sidebar you need to set the following preference
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1) Select Security \ Preferences. 2) Select TFS Main Program \ Appearance \ CRM. 3) Click on Show on Sidebar -SMS? 4) Click Modify 5) Toggle the value to Yes by pressing the spacebar and click OK.
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Tools - Show on Sidebar -SMS?
To see the SMS option in the Tools menu on the sidebar you need to set the following preference