...
{email address}
{Phone number}
Important Note on SMS Delivery
Insula will always attempt to deliver all SMS messages sent via our software. As this is done via third-party service providers, and then (in turn) by telecommunications network carriers (eg. Telstra, Optus, etc.), we cannot guarantee that all messages will be delivered. Insula has registered directly with services and carriers wherever possible to ensure authenticity and confidence in the messages we’re sending, increasing the likelihood of successful delivery. Delivery can however be interrupted where Sender IDs are not approved by a telecommunications carrier (eg. Telstra, Optus, etc.), or where URLs/Links are included in the SMS.
As everyone can appreciate, telecommunications carriers attempting to reduce phishing and other spam behaviour on their networks makes this a challenge. If you must include URLs/Links in your message, please thoroughly test that they can be received, but remember that delivery is at the discretion of the recipient’s carrier.
To ensure your SMS messages are delivered, Insula recommends not including URLs/Links in your messages wherever possible, and instead providing instructions to the recipient on what they should do (eg. “Log into the Customer Portal” rather than providing a hyperlink to the login).
The value-added SMS features in Insula products are offered on a best-effort basis. Delivering your messages is our first priority.