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A balance of credits is required to initiate an eSign process.

The balance of credits available can be seen on the eSign monitor page.

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One (1) credit is used for each eSign request (sometimes called an 'envelope'), regardless of how many recipients there are (i.e. one (1) credit is used when requesting 1 signature or 10 signatures in the request).

Once the request is sent, the credit is consumed.

Consumed credits are not refundable for any reason.

Cancelling an eSign request, regardless of whether anyone (or no one) has signed, does not reinstate/refund the credit that was used for the request. It remains consumed.