Mail Merge - Incomplete Fields (Contacts)

Sometimes an issue will occur where mail merge documents fail to produce certain fields, such as the primary/secondary contact details for a client.

In this case, a simple fix is required.

1. Open Framework ECM, and navigate to the Client / Contacts screen for the trouble job/client.
   
   
   

   Open

   

   
   
   
   

2. From the available contacts, change the secondary contact to a primary contact as shown above.
   
   
   

   Open

   

   
   
   
   

   
   Note that now the 'Test' contact is now primary, shown by the tick in the primary column, and Insula Test is now secondary, shown by a tick in the secondary column.
   
   
   

3. Then, swap back the secondary and primary to reflect how the clients were originally (an inverse of previous steps)
   
   
   

   
   Note that the primary/secondary flags would have now reversed, and you will be back at the original primary/secondary position for the client contacts.
   
   
   

4. To test, run a mail merge document that includes a sSecContFull merge, this fix should generate the secondary contact name correctly.