Page Comparison

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1. From the Template Groups list, select the document group to which the mail merge document will belong.

2. Click the Communication Templates A shadow will appear around the list to indicate it is selected.

3. Click New. The Communication Templatedialog will be displayed.

4. On the General tab, enter the Name, Reference and select the required Region/Division.
   

   

5. Setup of the Mail Merge, Email and SMS tabs will be detailed below separately:

Mail Merge Tab (Setting up a Mail Merge Document)

1. Click on the Mail Merge

2. Under the General heading:

   • Toggle the Mail Merge? field to Yes.

   • The Application field remains View Only as the only current format for merge documents is Microsoft Word.

3. Under the Template heading:

   • Click on the drop-down list next to Folder. A Select File dialog will appear.

   • Navigate to the location of the merge document and select the required document.

   • The File Name and Folder path will automatically be populated based on the selected document.

   • If the .doc is password protected and/or is locked with editable fields, you can toggle Protected? to Yes and;

   • Enter a Password. Note Password protected mail merge documents are only supported from Framework version 8 or higher.

4. The Destination heading will be used for the DMS product, however, this functionality is not currently available.
   

   

5. Click OK to close the Communication template.

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1. Click on the Email

2. Under the General heading:

   • Toggle the Email? field to Yes.

   • In the Subject section, type the name of the email template.

   • If you want to add Framework fields to the Subject (e.g. Job Number and Land Address), click on the “Insert Field” button to launch the “Select RMS Field Code” dialog.

   • Click on the required folder in the “Groups” section and then select the required field from below in the “Field Codes” section by double clicking the field or highlighting and clicking OK to save.

   • In the Body section, type the contents of the email template.

   • If you want to add Framework fields to the Body of the email, please click on the “Insert Field” button to launch the “Select RMS Field Code” dialog and follow step 2.4 noted above.

   • If you want to add Communication Text (from a Communication Rule - refer to Item 6(a) below) you must insert {{CRContext}} into the body of your Communication Template - this will ensure the contents appears in the email.

3. If Default Recipients have been enabled, these email addresses can be added, using semicolon separators if necessary.  To enable this functionality contact Insula Software.

4. The Destination heading will be used for the DMS product, however this functionality is not currently available.
   

   

5. Click OK to close the Communication template.

SMS Tab (Setting up an SMS Template)

1. Click on the SMS

2. Under the General heading:

   • Toggle the SMS? field to Yes.

   • In the Body section, type the contents of the SMS template.

   • If you want to add Framework fields to the SMS (e.g. Job Number and Land Address), click on the “Insert Field” button to launch the “Select RMS Field Code” dialog.

   • Click on the required folder in the “Groups” section and then select the required field from below in the “Field Codes” section by double clicking the field or highlighting and clicking OK to save.

3. The Destination heading will be used for the DMS product, however, this functionality is not currently available.
   

   

4. Click OK to close the Communication template.

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1. From the Security Module / Business Rules / Communication Rule Tab, select the field you would like to add a communication rule to.

2. Click New

3. Update the Communication Rule fields:

   1. Communication Type - Email/SMS

   2. Communication Template - Select the template to send

   3. Region/Division - Select

   4. Enabled? - Yes

   5. Custom Rule - Yes

   6. Rule String - Enter the Rule String

   7. Custom Description - Yes

   8. Description - Enter the message users will see when entering a date into the field

4. Update the Email Communication fields:

   1. Send Email? - Yes

   2. Additional ‘To’ RMS IDs - Enter the RMS ID eg: e.g. Enter a 4 to send the email to the job Administrator or 682 for Primary contact

   3. Additional ‘CC’ RMS IDs - Enter the RMS ID e.g. 42110 for secondary contact

   4. Additional ‘BCC’ RMS IDs - Enter the RMS ID

5. Update the SMS Communication fields:

   1. Send SMS? - No

6. Update the Communication Text (inserted within the email template):

   1. Add additional Framework field content that might be useful to the email recipient/s (refer below screen shot example).
      Note: If using this field you must insert {{CRContext}} into the body of your Communication Template - this will ensure the contents appears in the email.

7. Click OK

8. Click OK

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Additional Permissions, if required.

Overridding Overriding Communication Rules

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Framework ECM Communication Rules

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