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Simplifying and streamlining the process of supervisors calling for deliveries is an
important requirement of volume builders. Wait times in call centre phone queues is
an extremely inefficient use of a supervisor’s time. This coupled with SMS
messages, voice mail, and other activities on the phone, supervisors are constantly
facing challenges to their ability to supervise.
The SupplierConnect - Notifications solution extends on the efficiencies of the
Tablet PC, by allowing supervisors to electronically call up notifications to
participating suppliers without the need to wait in phone queues or directly call the
supplier. That is, suppliers receive notifications via email and through a single-click
link into the Logistics Supplier Portal they can provide instant feedback to
supervisors and the office, acknowledging the call up. Supervisors are also notified
automatically as purchase orders and the call forward programme are updated as
they are colour coded to indicate the status of call up notifications.
Implemented using both email and the Internet portal, communication with
suppliers is instantaneous, and does not require supervisors to synchronise their
Tablet PC data to call for deliveries.
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Supervisor access to call-up notifications
Ability to easily respond to supervisors confirming called-for deliveries
Responses automatically update the supervisor’s Construction Logistics
Tablet PC without the need to sync
The electronic notification call up process eliminates long waiting in phone queues to request deliveries
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Construction Logistics Tablet software up and running successfully with supervisors
Microsoft Outlook configured and working on supervisors tablet PC’s
Dedicated Windows Web Server
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Create email template for called emails (email sent to supplier for call up)
Create email template for Called Off emails
Framework Security / Preferences
Set Notification Emails preference for Called Email - Tablet (-11008)
Set Notification Emails preference for Called Off Email - Tablet (-11009)
Set Enable Supplier Notifications preference to Yes (-50000)
Set the Email Address for Notifications to Desktop preference (-11050)
Set Source of Supplier Details for Notifications preference (-50078)
Set Notifications Response Page URL preference (-11003)
Set SupplierConnect Portal Status to Enabled - Testing/Enabled - Live
Set Notification Monitor (minutes) - Desktop preference (-11053)
Set Notification Monitor (minutes) - Tablet preference (-11052)
Set Enable Notification Monitoring preference to Yes (-11054)
Set the Notification Email Delivery preferences for Test and Live environment
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Final notice to suppliers to inform them of Go Live
Inform supervisors of Go Live date and training
Set Framework/Tablet preferences in Live ECM database (as per above)
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