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Likely Cause(s) | Solutions |
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It may have moved to another supervisor or out of construction. OR The job(s) is no longer allocated to this site as it does not match the site's allocation criteria (verified on Framework ECM's Construction Overview screen andFramework Logistics Desktop's Site screen). | - Ensure the job does not appear when the other Work Flow Stage Filters are ticked. Also check the All, Mine and Manager's filters as these will indicate whether the data is all there for the job or not. If the job can be seen under a different filter then it may have changed supervisors or may not be in the construction stage anymore; refresh the Select Job screen.
- Verify in Framework Logistics Tablet that the job is still in the construction stage, is still active, and is allocated to the site.
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Data for the job(s) is missing from the tablet. This is often an entity such as Ordering Estimator, Admin Administrator, Construction Administrator, Product Data (House Type, House Package, Promotion, Series, Maintenance, Address). | - On the Framework Logistics Synchronise dialog, select the Advanced tab. If theRecommended column lists Yes to any synchronise, perform the following synchronises (from the Standard tab):
- New Jobs Synchronise
- Meeting Day Synchronise
- Office Data Synchronise
- Finally, refresh the Select Job screen.
- Re-stamp the site's allocation for the missing job and perform a New Jobs Synchronise; refresh the Select Job screen.
Critical: The
| Warning |
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| The following should only be performed by Insula Software. |
- Determine which data is missing by manually checking through the tables linked into the view which populates this screen (v_cstLTSelectJob), then manually stamping this data in the office end (set d_modified to Format(Now(), “yyyy-mm-dd”) and t_modified to Format(Now(), “yyyy-mm-dd hh:mm:ss”) and download the data using the relevant synchronise (check which packet number from the Synchronise Configuration screen in Framework Logistics Desktop's Site screen); refresh the Select Job screen.
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Symptom: One or more jobs cannot be seen on the Weekly Progress or Delays screen (but can be seen on the Select Job screen).
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Solutions
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Selected Progress Period is irrelevant for the missing job as it was not in construction for that time.
- Verify that the job can be viewed when an appropriate Progress Period is selected.
- On the Framework Logistics Synchronise dialog, select the Advanced tab. If the Recommended column lists Yes to any synchronise, perform the following synchronises (from the Standard tab):
- New Jobs Synchronise
- Meeting Day Synchronise
- Office Data Synchronise
- Re-stamp the site's allocation for the missing job and perform a New Jobs Synchronise.
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| Warning |
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The following should only be performed by Insula Software. |
- Determine which data is missing by manually checking through the tables linked into the view which populates this screen (v_ cstLTProgUpdate), then manually stamping this data in the office end (set d_modified to Format(Now(), “yyyy-mm-dd”) and t_modified to Format(Now(), “yyyy-mm-dd hh:nn:ss”) and download the data using the relevant synchronise (check which packet number from the Synchronise Configuration screen in Framework Logistics Desktop's Site screen).
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Likely Cause(s) | Solutions |
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Selected Progress Period is irrelevant for the missing job as it was not in construction for that time. |
Data for the job(s) is missing from the Tablet PC. Example: The job does not have a construction period for the period shown in the drop-down box at the top of the screen. | - On the Framework Logistics Synchronise dialog, select the Advanced tab. If theRecommended column lists Yes to any synchronise, perform the following synchronises (from the Standard tab):
- New Jobs Synchronise
- Meeting Day Synchronise
- Office Data Synchronise
- Verify that the job has Progress Periods (calls) created via the History screen in Framework ECM. If they haven't been created, create them; perform a Daily Full Synchronise.
- Re-stamp the site's allocation for the missing job and perform a New Jobs Synchronise.
Critical: The | Warning |
|---|
| The following should only be performed by Insula Software. |
- Determine which data is missing by manually checking through the tables linked into the view which populates this screen (v_ cstLTProgUpdate), then manually stamping this data in the office end (set d_modified to Format(Now(), “yyyy-mm-dd”) and t_modified to Format(Now(), “yyyy-mm-dd hh:nn:ss”) and download the data using the relevant synchronise (check which packet number from the Synchronise Configuration screen in Framework Logistics Desktop's Site screen).
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Likely Cause(s) | Solutions |
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Data has been entered on the Tablet PC but the statistics have not been updated recently. | - Run the update statistics across all jobs (Tools > Recalculate Statistics (All Jobs)); refresh theWeekly Progress screen.
- Perform a Meeting Day synchronise; refresh the Weekly Progress screen.
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Job has changed supervisor but the previous supervisor still has the job data. | - Ensure the previous supervisor (as read on the Comments screen in Framework ECM) completes a New Jobs Synchronise to remove the old job data.
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Weekly Progress data for the job(s) is missing from the Tablet PC. | - On the Framework Logistics Synchronise dialog, select the Advanced tab. If theRecommended column lists Yes to any synchronise, perform the following synchronises (from the Standard tab):
- New Jobs Synchronise
- Meeting Day Synchronise
- Office Data Synchronise
- Finally, refresh the Select Job screen.
- Verify that the job has Progress Periods (calls) created via the History screen in Framework ECM. If they haven't been created, create them; perform a Daily Full Synchronise.
- Re-stamp the site's allocation for the missing job and perform a New Jobs Synchronise; refresh the Select Job screen.
Critical: The | Warning |
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| The following should only be performed by Insula Software. |
- Determine which data is missing by manually checking through the tables associated with progress (cstL_progStg, cstL_progDay, cstL_progAct, cstL_item, cstL_call cstL,_pgm, cstL_pgmStg,) then manually stamping this data in the office end (set d_modified to Format(Now(), “yyyy-mm-dd”) and t_modified to Format(Now(), “yyyy-mm-dd hh:nn:ss”) and download the data using a Daily Full Synchronise; refresh the Weekly Progress screen
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Likely Cause(s) | Solutions |
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Screen filter is preventing the data from being seen. | - Toggle the different filters to determine if the orders can be viewed under a different filter, then determine why this may be the case.
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Orders (and related) data is missing from the Tablet PC. | - On the Framework Logistics Synchronise dialog, select the Advanced tab. If theRecommended column lists Yes to any synchronise, perform the following synchronises (from the Standard tab):
- New Jobs Synchronise
- Meeting Day Synchronise
- Office Data Synchronise
- Finally, refresh the Orders screen.
- Re-stamp the site's allocation for the missing job and perform a New Jobs Synchronise; refresh the Orders screen.
- Check that the orders exist for the job in the office via the Framework ECM Orders screen. If no orders exist then the issue may be caused by Framework Integration or orders creation outside of Framework/Insula Software.
- If orders exist, re-stamp the orders data and perform a Meeting Day Synchronise. This MUST only be performed by Insula Software.
Critical: The | Warning |
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| The following should only be performed by Insula Software. |
- Determine which data is missing by manually checking through the tables linked in the view that populates this screen (v_cstLTOrders) then manually stamping this data in the office end (set d_modified to Format(Now(), “yyyy-mm-dd”) and t_modified to Format(Now(), “yyyy-mm-dd hh:nn:ss”) and download the data using a Daily Full Synchronise; refresh the Orders screen.
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Likely Cause(s) | Solutions |
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Required Logistics/Orders data is missing from the Tablet PC. | - On the Framework Logistics Synchronise dialog, select the Advanced tab. If theRecommended column lists Yes to any synchronise, perform the following synchronises (from the Standard tab):
- New Jobs Synchronise
- Meeting Day Synchronise
- Office Data Synchronise
- Finally, re-try the Link button.
- Check that the orders can be linked in the office via the Orders button on the Framework ECM Orders screen. If not, then the issue may be caused by Framework Integration orFramework Logistics Desktop settings. To confirm, check that the required supplier(s) are integrated with Framework Logistics Desktop so that Framework Integration will create and update the orders data correctly. If the orders can be linked, try synchronising the now-linked orders down to the Tablet PC via a Meeting Day Synchronise.
Critical: The following should ONLY be performed after contacting | Warning |
|---|
| The following should only be performed by Insula Software. |
- Verify with the client that Cost Centre Codes for Framework Construction Logistics activities have not changed recently. If they have changed, manual data updates may be required via specific queries or major data entry will be required to enter or modify the logistics data.
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Likely Cause(s) | Solutions |
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Logistics data for the job(s) is missing from the Tablet PC. | Critical: The | Warning |
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| The following should only be performed by Insula Software. |
- Determine which data is missing by manually checking through the tables linked into the view which populates this screen (v_cstLTCallFwdPgm), then manually stamping this data in the office end (set d_modified to Format(Now(), “yyyy-mm-dd”) and t_modified to Format(Now(), “yyyy-mm-dd hh:nn:ss”) and download the data using the relevant synchronise (check which packet number using the Synchronise Configuration screen in Framework Logistics Desktop's Site screen); refresh the Call Forward screen.
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Likely Cause(s) | Solutions |
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Network Connection Reliability | Important: This This is caused by environmental factors ONLY. |
- Check all aspects of network connectivity (e.g., Internet, VPN, WAN, LAN, Wireless, Wired, etc.).
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Long Or Slow Synchronise Times
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Likely Cause(s) | Solutions |
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Files In Use | - Files that are being used cannot be copied. These files will be synchronised when the file is not in use.
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Network Connection Reliability |
Important: This This is caused by environmental factors ONLY. |
- Check all aspects of network connectivity (e.g., Internet, VPN, WAN, LAN, Wireless, Wired, etc.).
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Specifics Files/Folders Are Failing | - Review file and folder names for unusual characters.
- Review file and folder lengths and paths to ensure they are not too long or too deep.
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