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You need to be a Customer Portal - System Administrator.
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Setup
In this example, we have a custom role, Maintenance Service Manager.
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A contact has been added to the Contacts accordion on the customer project.
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We have a Contact Role Group defined and add the new role to it selecting where it will be seen.
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The Contact Role Group has been added to the Workflow.
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The contact will then be available in the Customer Portal.
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