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3. Use the Reclaim as Virtual action to get control of the contact again.
How to edit/fix the email address of an integrated contact:
Best practice is to:
Fix via Framework:
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Correct the email address in Framework.
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Allow integration to update the Platform contact overnight
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Invite the contact again from the platform, confirming the correct email address is now correct
OR
Re-invite Immediately:
After clicking the 'Reclaim as Virtual' button you can re-invite the client immediately, by updating their email address to the correct address.
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You will also need update the email address of the user in Framework to ensure it is correct for any emails/correspondence being sent from the office systems.
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