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In this case, a simple fix is required.

Detailed steps:

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  1. Open Framework ECM, and navigate to the Client / Contacts screen for the trouble job/client.



  2. From the available contacts, change the secondary contact to a primary contact as shown above.




    Note that now the 'Test' contact is now primary, shown by the tick in the primary column, and Insula Test is now secondary, shown by a tick in the secondary column.

  3. Then, swap back the secondary and primary to reflect how the clients were originally (an inverse of previous steps)


    Note that the primary/secondary flags would have now reversed, and you will be back at the original primary/secondary position for the client contacts.

  4. To test, run a mail merge document that includes a sSecContFull merge, this fix should generate the secondary contact name correctly.

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