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- Click the Priority Issue list. A shadow will appear around the list to indicate it is selected.
- Click New. The General tab of the Priority Issue dialog will be displayed.
- Enter the details.
- Select the Notes tab.
- Enter notes, as required.
- Click OK. The dialog will close a priority customer service issue will be created.
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| Warning |
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If the Create a Job Comment field on the Notes tab of the Priority Issue dialog is changed to Yes, the Production Comment dialog will be displayed after clicking OK. |
| Info |
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| As this is a job comment, the details are displayed on the Comment Overview screen, not on the Priority Customer Service screen. Comments for a priority issue are entered separately. |
Creating A Priority Issue Comment
Each priority issue may have one or more comments added to it. Comments related to a priority issue are only displayed when a priority issue is first selected from the Priority Issue list.
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| Info |
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| Comments can only be created for existing priority customer service issues. |
- From the Priority list, select the required priority issue. Related comments will be displayed in the Comments list.
- Click the Comments list. A shadow will appear around the list to indicate it is selected.
- Click New. The Priority Customer Service Comment dialog will be displayed.
- Enter the details.
- Click OK. The dialog will close a priority customer service issue comment will be created.
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