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- Priority Issues: An area in which customer service issues are entered, viewed, modified, or deleted.
- Comments: Displays all comments entered for a selected customer service priority issue. These can be individually viewed and edited. Selection of a priority issue in the list will display all comments made for it, with the most recent at the top of the list. As comments are entered for a specific customer service issue they are not included with a job’s comments and can only be viewed on the Priority Customer Service screen.
Procedures
Creating A Priority Customer Service Issue
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