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Article index
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Overview
A change has been made to the way Logistics (SupplierConnect) notifications are issued via Framework ECM.
Although SupplierConnect emails In Framework v8, Logistics SupplierConnect Notifications (eg. call-ups, rescheduling, call-offs, etc.) are now called “Schedule Requests”.
SupplierConnect notifications were previously sent via the Framework Cloud Gateway , they as emails. They are now queued and sent in the same way as the Logistics Tablet solution.via Framework Cloud.
Schedule Request Outbox
A new user interface (UI) icon has been added which will to give an overview of the schedule request Outbox.
Note: Standard emails are still issued immediately via ECM and are not queued in the same way as the Logistics Tablet software.
Functionality Delivered
As issues will arise from time to time, office teams will be able to acknowledge/remove any items in their Outbox which may not be able to be sent, due to invalid email addresses, connectivity issues etc. This will help office teams keep track of any items that need to be re-issued as well as give visibility of any potential issues that may need to be raised with internal IT teamsSchedule Request Outbox, and visibility of requests and their status.
From the Framework ECM Production Module, a new icon has been added to the status bar (bottom of the application), alongside the Cloud Connector Status button.
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Note: The icon will flash Red if there are any issues and will continue to flash until the issues are dismissed.
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Double click the Outbox - Schedule Requests icon to raise the Outbox dialog.
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Issues with successfully sending Schedule Requests may occur from time to time. Examples may include invalid email addresses, connectivity issues etc. Office teams using Framework ECM will be able to acknowledge/remove any requests in the Outbox which may not be able to be sent. This will help office teams keep track of any items that need to be re-issued as well as give visibility of any potential issues that may need to be raised with internal IT teams.
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Dismissing
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Schedule Requests
From the dialog, double left-click on the Dismiss column (red X icon), a dialog will appear.
Note: the dismissed button Dismiss action is specific to the schedule request Schedule Request row selected.
Press ‘Yes’ to finish Dismissing the item, to remove it from the Outbox.
Note: Your call forward will update for the dismissed notification, and the icon that will appear next to the task will be a yellow exclamation mark (Issue Status), in place of the existing notification status.
E.g.,
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If required, the Schedule Request can be attempted again once the cause of the original issue has been resolved.