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Field | Description | |
|---|---|---|
| 1 | Name | A meaningful name for the resource. |
| 2 | Display Name | The name, of the resource, displayed on the customer portal. |
| 3 | Display Category | Pick the display category for the resource. This will determine which tab the resource will be shown in on the resources section of the customer portal e.g. FAQ \ Knowledge Hub \ Videos. |
| 4 | Description | A meaningful description for the resource. |
| 5 | Details | If this resource is a link to a document in Almirah you can insert the link here. |
| 6 | Image/Video Content | The image or video for the resource. |
| 7 | Resource URL | The URL if the resource is a hosted video . |
FAQ
An FAQ resource is entered directly through Customer Portal > Resources. These are used to define simple text-based frequently asked questions.
You can add links and images using the editor.
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Glossary & Definitions and Factsheets
Both Glossary & Definitions and Factsheets resource types link to documents in the DMS.
Linking to Resources from the DMS
To use documents from the DMS you must first add aDocument Typefor each document that you wish to add.
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