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titleThe standard available Response Groups are;

Group

Pass/Fail/Not Applicable

Pass/Fail/Not Available

Ranking

Reverse Yes/No/Not Applicable

Satisfaction

Score 1 -10

Score 1 -5

Yes/No/NA/NV

Yes/No/Not Applicable


The responses translate to into two response types. The type can either be

  • Satisfactory. The item has passed.

  • Unsatisfactory. The item has failed, and further actions are required.

The table below shows how the responses map to response types.

Response Group

Response

Response Type

Pass/Fail/Not Applicable

Pass

Satisfactory

Pass/Fail/Not Applicable

Fail

Unsatisfactory

Pass/Fail/Not Applicable

N/A

Satisfactory

Pass/Fail/Not Available

Pass

Satisfactory

Pass/Fail/Not Available

Fail

Unsatisfactory

Pass/Fail/Not Available

Not Available

Satisfactory

Ranking

1 - Extremely Poor

Unsatisfactory

Ranking

2 - Poor

Unsatisfactory

Ranking

3 - Neutral

Satisfactory

Ranking

4 - Good

Satisfactory

Ranking

5 - Excellent

Satisfactory

Reverse Yes/No/NA

Yes

Unsatisfactory

Reverse Yes/No/NA

No

Satisfactory

Reverse Yes/No/NA

N/A

Satisfactory

Satisfaction

Satisfactory

Satisfactory

Satisfaction

Unsatisfactory

Unsatisfactory

Satisfaction

Neither

Satisfactory

Score 1 - 10

1

Unsatisfactory

Score 1 - 10

2

Unsatisfactory

Score 1 - 10

3

Unsatisfactory

Score 1 - 10

4

Unsatisfactory

Score 1 - 10

5

Satisfactory

Score 1 - 10

6

Satisfactory

Score 1 - 10

7

Satisfactory

Score 1 - 10

8

Satisfactory

Score 1 - 10

9

Satisfactory

Score 1 - 10

10

Satisfactory

Score 1 - 5

1

Unsatisfactory

Score 1 - 5

2

Satisfactory

Score 1 - 5

3

Satisfactory

Score 1 - 5

4

Satisfactory

Score 1 - 5

5

Satisfactory

Yes / No / Na / NV

Yes

Satisfactory

Yes / No / Na / NV

No

Unsatisfactory

Yes / No / Na / NV

N/A

Satisfactory

Yes / No / Na / NV

Not Verified

Satisfactory

Yes/No/Not Applicable

Yes

Satisfactory

Yes/No/Not Applicable

No

Unsatisfactory

Yes/No/Not Applicable

N/A

Satisfactory

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When you click on the Add Response Group button, the following screen is displayed;

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Initially, the only Response Type is Multiple Choice - One Response. Also, you cannot at present change the Minimum and Maximum Selections.

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When you click Save, you will see your new Response Group.

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You now add the responses that will be available to the user by clicking on the Add Response Item.

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A response can either be Satisfactory or not. If you check the Satisfactory box, the response is Satisfactory. If you do not tick it, the response is Unsatisfactory.

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