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Rating Scale - NPS. Net Promoter Score (NPS) is the percentage of customers rating their likelihood to recommend a company, a product, or a service to a friend or colleague.
Open Ended - Text-based answer. The user can enter their own answer.
Article Index
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Adding a Response Template
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Select the answer type.
Give it a meaningful name that clearly states what the responses are.
Give it a meaningful description.
Determine whether they have to make a response and whether they can make multiple responses. 0 Indicates that answers are optional.
Click Save.
Adding Responses to the template
When you have added the template you can define the responses that go with it.
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Click on Add Response.
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Add the text for the response.
Add the label for the response.
If you want to allow the customer to add some additional information place a tick in the check box.
Repeat as required.
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