...

Best practice is to:

Fix via Framework:

...

• Correct the email address in Framework.
  

...

• Allow integration to update the Platform contact overnight
  

...

• Invite the contact again from the platform, confirming the correct email address is now correct

OR

Re-invite Immediately:

• After clicking the 'Reclaim as Virtual' button you can re-invite the client immediately, by updating their email address to the correct address.

...

• You will also need update the email address of the user in Framework to ensure it is correct for any emails/correspondence being sent from the office systems.

...